It has been a year of growth for Angry Crab Shack, but their Asian Cajun seafood franchise is just getting started. As the brand continues to expand throughout the U.S., the corporate team is working hard to ensure resiliency and success for all franchise partners.
From implementing efficient training programs, to quality control and the overall Angry Crab Shack experience, they’re constantly investing in their strong future ahead.
A Comprehensive Training Program
Angry Crab Shack’s in-depth training program helps ensure consistency throughout its franchise system. They’ve established each of their restaurants as a “fun, family-friendly environment,” and the franchise owners, managers and employees are the “faces” of the brand.
All Angry Crab Shack managers undergo five weeks of hands-on training at a Certified Training Restaurant, where they are trained in both Front of House and Back of House operations. They’ll learn every position and role in the restaurant to gain a complete understanding of how to effectively manage the entire restaurant.
The Angry Crab Shack team sees every visit to their restaurant as a “celebration,” making hospitality training crucial. Every guest should feel welcomed and excited to be there.
Meanwhile, the brand’s e-learning platform, CrabLab, complements the hands-on training and offers a one-stop shop for information like recipes, standard operating procedures, human resources materials and marketing tools.
Ensuring Smooth and Consistent Operations
One of the brand’s biggest differentiators is its relationship with suppliers. As product shortages and delays continue to threaten restaurant brands everywhere, Angry Crab Shack’s established relationships with top suppliers like SYSCO will allow their restaurants to maintain inventory and quality control.
The Angry Crab Shack team also utilizes logs and checklists to verify their products are stored and served at the best quality possible. Food safety is a top priority, and all employees are required to obtain a food handling certification.
Menu changes and updates are communicated through the operations and franchise teams, while additional information can be found on CrabLab. Menu testing is always one of the main focuses during each store visit to ensure recipes are being followed so guests can taste the same, top-quality dishes within each of their restaurants.
A Focus on Guest Experience
Speaking of quality, the guest experience has never been more important. Angry Crab Shack goes above and beyond to make each visit memorable. From lively employees to a carefree environment where guests can chow down with their hands and write messages on the walls, they bring a fun, unique twist back to family dining.
For franchise partners, having all the proven systems and processes in place, along with a supportive corporate team to help in areas like operations and marketing, allows them to focus on what really matters: the people they serve.
As Angry Crab Shack continues to grow, they’re always looking for passionate franchise owners to help spread their mission of bringing one-of-a-kind flavors in an edgy, laid-back atmosphere to families throughout the U.S.
Are you looking for a reliable franchise opportunity with a growing restaurant brand? Contact us today to learn more about opening an Angry Crab Shack in your area!
